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| FAQs |
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| Question:
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How
can I choose the right cooler for my CPU? |
| Answer:
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You
need to know your CPU speed first. Masscool shows the
application of every cooler on the specification. You
can find which model cooler can apply to your CPU. |
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| Question: |
What
kinds of fan can I choose for my computer? |
| Answer: |
You
can choose sleeve bearing fan or ball bearing fan. |
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| Question: |
What
is the difference between sleeve and ball bearing fan? |
| Answer: |
The
lifetime and technical are different between sleeve bearing
and ball bearing fan. According to lifetime, sleeve bearing
fans have 30,000 life hours and ball bearing fans have
50,000 life hours. According to technical, the sleeve
bearing fan is running with oil and ball bearing fan is
running with small ball. |
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| Question: |
What
connector should I choose for my fan? |
| Answer: |
All
of cooling fan comes with 3 and 4 pin connector. |
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| Question: |
Does
the color of the heat sink make a difference? |
| Answer: |
No,
according to the testing from our R&D team. There
is no difference found. |
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| Question: |
Does
the different material of heat sink effect to its performance? |
| Answer: |
Yes.
Full copper heat sink and copper insert heat sink apply
to high performance. |
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| Question: |
What
kind of coolers can fast release heat? |
| Answer: |
If
coolers are produced more fins, the heat will be release
fast. |
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| Question: |
What
kind of interface of heat sink can improve to heat dispatch? |
| Answer: |
The
heat sink has a smooth interface. It can improve to heat
dispatch. |
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| Question: |
Are
all of operating systems required to install driver for
external drive enclosure? |
| Answer: |
No.
Only Windows 98 is required to install the driver. Other
version operating systems don't be necessary. |
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| Question: |
Where
can I get the driver of external drive enclosure? |
| Answer: |
There
are two ways that you can get the driver. Retail box comes
with the driver. Or
you can download the driver from our website.
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| Question: |
Is
USB2.0 supported to Windows 98? |
| Answer: |
Windows
98 doesn't support USB 2.0. Only Windows 2000 & XP
does. So when you are using a USB 2.0 device, it will
downgrade to USB1.0/1.1. As a result the transfer rate
will lower when compared to USB 2.0. |
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| Question: |
How
to use Disk Management to configure basic disks in Windows
XP for external drive enclosure? |
| Answer: |
The
detail procedure you can find in Microsoft web site.
Here is the link:
http://support.microsoft.com/default.aspx?scid=kb;en-us;309000&Product=winxp
Please
follow all of the steps then you would be able to access
your hard drive. |
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| Question: |
Can
Masscool's enclosure be used in Europe? |
| Answer: |
Yes,
they can. They are needed to use an external power adapter.
The input voltage is from 100-240V. So there shouldn't
be any problem for you to use in Europe. Just make sure
you have the converter for the power cable in order to
plug into socket. |
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| Question: |
Where
can I put the 4B02S4 on the hard disk? |
| Answer: |
The
hard disk saviour should be put underneath of the hard
disk. So when it is on, the air will blow to the bottom
of the hard disk. |
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| Question: |
Do
I need to put thermal material when I install cooler first
time? |
| Answer: |
No.
The white grease is already pre-applied on the cooler.
You cannot put thermal material again. |
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| Question: |
Do
I need to remove the protective film from thermal interface?
|
| Answer: |
Yes.
And you need to take off the plastic covers. |
| Question: |
Do
I need to put the new thermal interface material if cooler
is removed from CPU? |
| Answer: |
Yes.
You have to clean up the original thermal interface material,
then apply new thermal interface material on the cooler.
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| Question: |
What
kind of thermal interface material should I apply after
removing the cooler? |
| Answer: |
Two
kinds of thermal material can be used. One is thermal
pad and the other is thermal grease. |
| Question: |
How
many amount of grease I need to put on cooler? |
| Answer: |
Just
apply flat layer. |
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| Question: |
What
is the lifetime of sleeve bearing and ball bearing? |
| Answer: |
The
sleeve bearing type is guaranteed for 30,000 hours and
ball bearing type is guaranteed for 50,000 hours. |
| Question: |
What
is the warranty period for coolers? |
| Answer: |
The
warranty of cooler is one year for sleeve bearing and
ball bearing type. |
| Question: |
How
do I know my cooler is a sleeve bearing type or a ball
bearing type? |
| Answer: |
You
have to know your cooler model first, then go to cooler
model explanation page and find the position 5 on our
website. If your cooler model shows "B", it
is a ball bearing. If it shows "S", it is a
sleeve bearing. |
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| Question: |
How
can I apply a RAM? |
| Answer: |
You
need to fill out the RAM form then fax to our company. |
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| Question: |
Does
different cooler have different approach for installation? |
| Answer: |
Yes.
You have to follow its procedures for installation. For
example, the approaches of installation are different
from coolers for AMD K8, AMD other products, and Intel. |
| Question: |
How
do I install a cooler? |
| Answer: |
You
can find the installation procedure on supoort section. |
| Question: |
Does
a clip need any adjustment? |
| Answer: |
The
clips do not have to be adjusted any more. |
| Question: |
How
do I uninstall a cooler? |
| Answer: |
Using
reverse way of the installation procedure to remove the
cooler. |
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